FAQ

PRODUCT INFORMATION

All of our products are adhesive backed vinyl decals applied to the exterior of windows or other hard non-porous smooth surfaces. Decals are die-cut to the exact shape of the image. We use an Intermediate 2.5mil High Gloss 5-Year Calendared Vinyl. The vinyl used is UV and water resistant, and will last for many years without fading, peeling, or cracking. Detailed instructions are included with each order, and be sure to visit our How to Install page.
Each decal is sandwiched between a waxy backing paper and a clear protective layer, both of which are removed in the installation process.
Your decals can be safely cleaned by wiping them with a  damp cloth, Windex, or a small amount of ammonia or mild dish soap in water.  Most public car washes are fine. NEVER clean your decals with anything abrasive or damaging to their ink pigments. This includes, but is not limited to, alcohol, mineral spirits, and petroleum products such as gasoline.
There is no background. The decal is cut out around what you see on the screen. As for the size - most of our decals are measured by WIDTH unless the HEIGHT is obviously larger. Many of the decals will show a (W) indicating that they are measured by WIDTH or they will show an (H) meaning they are measured by HEIGHT.
When you select an decal and choose a size (which is either showing as (W)idth or (H)eight), the other dimension now shows an approximate size in the product details. Simply select the size you are interested in and the the other dimension will be shown below the size selection.
We don't stock decals. All of our decals have been graphically designed by us and are printed in our shop locally when the order is processed. They are 100% made in the USA.
Use our Special Orders page to send us high quality picture OR  a link to a web page that has a high quality picture so we can see what you're interested in. However we don't just print what you send us, we have our graphic designer draw a vector graphic from scratch.  This allows us to print it at any size, and apply "cut lines" around the decal so that our printer can cut it to the shape of the decal.  In this way, we can guarantee the quality whether it is 3 inches or 3 feet. Here is the process:
  1. We receive your order on our special orders page. 
  2. Our graphic designer researches your decal, and uses special software to create a "vector" image.
  3. She will call or email you if she has any questions about the decal colors, picture etc.
  4. Once the decal is complete, she will put it on the website for you to order the quantity you desire, and notify you of the page it's on.
  5. You purchase the decal size and quantity that you desire.
Note: The design fee only covers our artist's research and design time to create a high quality vector image, it does not cover the purchase price of the decal(s) you may end up ordering. If you order more than $250 of the decal we design for you, we will refund the $65 design fee. This whole process usually takes about 10 business days. The design fee of $65 is waived for .MIL and .GOV email addresses.
Yes!  However we don't just print what you send us, we have our graphic designer draw a vector graphic from scratch.  This allows us to print it at any size, and apply "cut lines" around the decal so that our printer can cut it to the shape of the decal.  In this way, we can guarantee the quality whether it is 3 inches or 3 feet. Here is the process:
  1. We receive your order on our special orders page. 
  2. Our graphic designer researches your decal, and uses special software to create a "vector" image.
  3. She will call or email you if she has any questions about the decal colors, picture etc.
  4. Once the decal is complete, she will put it on the website for you to order the quantity you desire, and notify you of the page it's on.
  5. You purchase the decal size and quantity that you desire.
Note: The design fee only covers our artist's research and design time to create a high quality vector image, it does not cover the purchase price of the decal(s) you may end up ordering. If you order more than $250 of the decal we design for you, we will refund the $65 design fee. This whole process usually takes about 10 business days. The design fee of $65 is waived for .MIL and .GOV email addresses.
The design fee is $65 and is waived for .MIL or .GOV email addresses, or refunded after we post the design on our website and you order $250 or more. We have a graphic designer draw a vector graphic from scratch.  This allows us to print it at any size for you, and apply "cut lines" around the decal so that our printer can cut it to the shape of the decal.  In this way, we can guarantee the quality whether it is 3 inches or 3 feet. Here is the process:
  1. We receive your order on our special orders page. 
  2. Our graphic designer researches your decal, and uses special software to create a "vector" image.
  3. She will call or email you if she has any questions about the decal colors, picture etc.
  4. Once the decal is complete, she will put it on the website for you to order the quantity you desire, and notify you of the page it's on.
The whole process can take up to 10 business days.
Once you send us your request via our special orders page, we endeavor to get the design done within 10 business days. We will notify you when we start, and will call or email you with any questions.
Your decals can be clear-coated for extra durability. There are several products we know to be safe for the ink pigments:
  • Minwax Clear Satin Polyurethane (oil based)
  • Minwax Matte Polycrylic (water based)
  • Minwax One-coat Clear Polyurethane (water based)
  • Formby's Tung Oil (oil)
If using other products, we suggest testing them on a small area of your decal before applying an overall coat.  

DISCOUNTS

Yes, we have discounts based on SUBTOTAL of items ordered. We have a 15% discount that is available when SUBTOTAL is between $300.00 and $999.99. A 20% discount is available when SUBTOTAL is between $1,000.00 and $3,999.99. A 25% discount is available when SUBTOTAL is between $4,000.00 and $10,000.00. When SUBTOTAL is greater than $10,000.00, email us for additional discount consideration.
Large discounted orders will be insured for your protection. You will need to take the decals in their ORIGINAL PACKAGING to your local U.S. Post Office.

PAYMENT INFORMATION

We accept Master Card, Visa, Discover, American Express and PayPal. We also accept personal checks and money orders.
No, we use a completely secure credit card processor and have no access to your credit card number unless you place a phone, fax or mail-in order. In the case of refunds, we have the last 4 digits of your credit card number plus your order number.
Yes we do. Please make checks and money orders payable to Military-Graphics. Allow time for personal checks to clear or send a money order for quicker shipping.
No, we do NOT accept foreign checks or money orders.
We understand. Even though our shopping cart is on a secure server, some of our customers prefer to order by phone, fax or mail. You can call us with your credit card number and we can place the order for you. However, you need to realize that we will have to do the same thing that you do, send your credit card number across the internet. When you use your credit card online or at a grocery store or gas station, your credit card number travels across the internet.

SHIPPING AND HANDLING INFORMATION

Generally all orders are shipped within 1-3 business days, however, custom items can take longer to prepare.
Your order will be shipped first class via United States Postal Service.
Domestic  (US & Canada) Shipping and Handling starts at $1.95 plus 10% of your cart SUBTOTAL.  International Shipping and Handling starts at $10.95 plus 10% of your cart SUBTOTAL.
When an order is shipped you will be sent a tracking number.
We are in a rural area of Arizona. The best that our Post Office can promise is 2 day shipping. Please call our office to arrange EXPRESS MAIL - see CONTACT US section below for phone number and business hours.
Unfortunately, due to the high cost of unclaimed shipments, we can not offer C.O.D. service.
The most common reason a customer has not received their order after a reasonable amount of time is that they keyed in an incorrect DELIVER TO ADDRESS on the shopping cart. Please refer to the tracking email you were sent when the order shipped.  If you don't have the tracking number please contact us and we will send it to you.

CONTACT US

The absolutely best way to contact us is via E-MAIL. Our email address is info@military-graphics.com
Military-Graphics P.O. Box 850 Chino Valley, Arizona 86323
If you need to call, our phone hours are 9AM to 1PM MST, Monday - Thursday. Just so you know, we will probably ask you to follow up with an email to info@military-graphics.com because then we have a written record of all discussions with less chance for a misunderstanding. You can call us at 928-636-9580.

RETURN POLICY

All retail decal orders are shipped SATISFACTION GUARANTEED. If you are not satisfied with your order, return merchandise as delivered within 30 days for full refund including shipping charges. (This does not apply to Lettering or any item that has been customized for you per your Order Instructions.)
Yes, we will send you a sample decal and you will need to email us your acceptance before we will ship to you. Large quantity orders cannot be returned or exchanged.
Large discounted orders cannot be returned or exchanged. For this reason we may send you a sample for written pre-approval prior to printing and shipping your order.

PRIVACY

Military-Graphics will NEVER release any personal information about our customers.  For a look at our detailed Privacy Policy, click here.